Commitment to Unparalleled Excellence

From its beginning, TiM has maintained a focus on customer satisfaction. In 1987, TiM formalized its quality initiatives into a process for continuous improvement of the organization which was named “Unparalleled Excellence.” (U.E.)

U.E. is based on the work of W.Edwards Deming and had been a corporate process since 1986. TiM recognized that to “do the job right the first time, every time” makes good economic sense. To support the staff in this goal, it became the Company’s responsibility to define systems of operation that fostered desirable outcomes and discouraged the taking of short-cuts or other undesirable behaviors. Ad hoc U.E. committees were formed to look at various aspects of TiM operation, and people from throughout the organization were called upon to contribute, and thus take ownership of the situation. Most importantly, a commitment to excellence was made from the top of the organization to the bottom. Sr. Management became proactive in the promotion and practice of U.E., and the commitment that was made over fifteen years ago remains a priority of TiM today.